“Patients, you are cleared for Satisfactory Outcomes”

“Patients, you are cleared for Satisfactory Outcomes”

Pre- Obama care, a medical practice management system (“PMS”) was used by physicians primarily as an office administration tool to capture patient demographic and billing information, schedule appointments, maintain lists of insurance payors, perform billing tasks and generate reports.   Volume was a doctor’s friend as long as patients filled up the waiting room and produced…

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Inspiring Creative Collaboration

Inspiring Creative Collaboration

“C” stands for “competition” when describing the market dynamics between corporations and financial sponsors looking to acquire or invest in profitable, growing healthcare technology firms.   Profitable growth in an emerging market segment, however, can be illusive – it takes time and capital to build the fixed cost infrastructure necessary to develop and support products, and…

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Which Way to Go?

Which Way to Go?

In “Alice’s Adventures in Wonderland”, by Lewis Carroll, Alice confronts a Cheshire cat sitting on a tree at a fork in the road: Would you tell me, please, which way I ought to go from here,” asked Alice. “That depends a good deal on where you want to get to,” replied the cat. “I don’t…

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Hocus Pocus

Hocus Pocus

Undoubtedly, there are few among us unfamiliar with the magical incantation, “hocus pocus”, usually spoken by a magician concurrently with some occurrence, such as pulling a rabbit out of a hat or producing a dove from behind a handkerchief.     As a noun, it may also be interpreted as a specific act of trickery or nonsense,…

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Rethinking Customer Segmentation

Rethinking Customer Segmentation

I had the opportunity this week to speak with the founder and CEO of a healthcare technology firm that offers hospitals, including their outpatient clinics and ambulatory facilities, solutions that are designed to increase the productivity of clinical staff and improve patient outcomes.    The linchpin of the solution’s ability to favorably impact outcomes is “interoperability”…

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Red Hots, Get Your Red Hots

Red Hots, Get Your Red Hots

With the World Series upon us, I find myself lured to the TV to watch baseball, a rare occurrence during the regular season. Notably absent from the experience of taking in a game on the flat screen, however,  is the clarion cry of “red hots, get your red hots”, and the associated culinary experience that…

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Play with Conviction

Play with Conviction

Labor Day weekend witnessed the start of the college football season, including a number of close contests and hard fought victories.    However, the wins by Notre Dame, Michigan and Stanford commanded my special attention, as they all prevailed, handily, over teams possessing considerably less competitive prowess.    As their margins of victory grew, their competitive edge hardened…

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Doubling Down

Doubling Down

For any of us that have ever visited a blackjack table, whether at a Las Vegas casino or a charity fund raising event, at one time or another we have been dealt an ace or a face card and immediately increased our bet, “doubling down” figuratively speaking.  Indeed, when we sense that the odds have…

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The Rising Tide of Capital Investment

The Rising Tide of Capital Investment

Virtually everyone has witnessed the contribution of lunar forces and the earth’s rotation to the rise and fall of tides.   The aging population, expanded healthcare coverage, increased risk assumption by providers and the shifting of financial responsibility to consumers, are exerting similar gravitational forces in the healthcare IT sector resulting in a “rising tide of…

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Collaborate or Perish

Collaborate or Perish

Bob Dylan once wrote, “…..he not busy being born is busy dying”.   This sentiment could not be more relevant in today’s healthcare market where reform has amplified the strategic imperative of innovation.   While the highest priority for all stakeholders is, unquestionably, to improve the cost and quality of care, healthcare executives must compete in a…

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